Refund Policy
Last Updated: December 18, 2025
1. Our Commitment
At ValueVerse, we are committed to customer satisfaction. We understand that purchasing software licenses is an important decision, and we want you to feel confident in your purchase.
This Refund Policy outlines the circumstances under which refunds are available, the process for requesting a refund, and important conditions that apply.
2. Refund Eligibility Period
7
7-Day Money-Back Guarantee
You may request a refund within 7 calendar days of your purchase date for most products. After this period, all sales are considered final.
⏰ Important
The 7-day period begins at the time of purchase confirmation, not when the license is activated or delivered.
3. Eligible Refund Reasons
Refunds may be granted for the following valid reasons:
✅ Technical Issues
- • License key does not activate or validate
- • Product is incompatible with your system despite meeting stated requirements
- • Product contains critical bugs that prevent normal use
- • Vendor-side activation server issues (verified by vendor)
✅ Order Errors
- • Wrong product ordered by mistake
- • Duplicate purchase (multiple charges for same product)
- • Incorrect billing amount charged
- • Product delivered does not match description
✅ Delivery Failures
- • License key not delivered within 24 hours of confirmed payment
- • Invalid or expired license key provided
- • License key already in use by another user (not activated by you)
✅ Vendor Issues
- • Product discontinued by vendor before delivery
- • Vendor no longer provides support for the product
- • Product features significantly different from vendor description
4. Non-Refundable Situations
Refunds will NOT be granted in the following situations:
❌ After 7-Day Window
Requests received more than 7 days after purchase will be automatically declined unless extraordinary circumstances apply.
❌ Change of Mind
- • "I don't need this anymore"
- • "I found a better deal elsewhere"
- • "I changed my mind about the purchase"
- • "I don't like the product interface"
❌ User Error
- • Purchased wrong product but already activated the license
- • Lost or deleted license key after delivery
- • System does not meet minimum requirements (clearly stated on product page)
- • Failure to read product description or requirements
❌ Already Used/Activated
- • License has been activated or redeemed
- • Product has been downloaded and installed
- • Account has been created with the vendor using the license
- • Software has been used beyond trial evaluation
❌ Policy Violations
- • Account suspended or banned for Acceptable Use Policy violations
- • Chargeback initiated through payment provider
- • Fraudulent activity detected
- • Multiple refund abuse attempts
❌ Subscription Renewals
Automatic subscription renewals are non-refundable. You must cancel before the renewal date to avoid charges.
5. How to Request a Refund
To request a refund, follow these steps:
1
Contact Support
Email our support team at refunds@valueverse.com with the subject line "Refund Request - Order #[Your Order Number]"
2
Provide Required Information
Include the following in your request:
- • Order number or transaction ID
- • Date of purchase
- • Product name and license type
- • Detailed reason for refund request
- • Screenshots or proof (if applicable)
- • License key (if you have it)
3
Wait for Review
Our team will review your request within 2-3 business days and contact you with a decision.
4
Receive Refund
If approved, refunds are processed within 5-10 business days to your original payment method.
6. Refund Processing
Processing Timeline
- •
Review: 2-3 business days for refund request evaluation
- •
Approval: Email notification sent within 24 hours of decision
- •
Processing: 5-10 business days for funds to return to your account
- •
Bank Processing: Additional 3-5 business days depending on your bank
Refund Method
All refunds are issued to the original payment method used for purchase:
- • PayPal: Refunded to PayPal account (1-3 business days)
- • UPI: Refunded to linked bank account (3-5 business days)
- • Bank Transfer: Refunded to source account (5-10 business days)
- • Credit/Debit Card: Credited to card (5-10 business days)
7. Partial Refunds
In certain situations, partial refunds may be offered:
- Multi-license orders: If only some licenses are defective, refund only the problematic licenses
- Bundle purchases: If one product in a bundle fails, refund that product's value
- Partial usage: Prorated refund for annual licenses used for only part of the year (at our discretion)
- Goodwill gestures: Discretionary partial refunds for customer satisfaction
8. License Deactivation
⚠️ Important Notice
Upon refund approval, you must:
- • Immediately cease using the licensed product
- • Deactivate the license from your account
- • Uninstall the software from all devices
- • Delete any downloaded installation files
- • Return or destroy any physical media (if applicable)
Continued use of the product after receiving a refund constitutes software piracy and may result in legal action.
9. Special Circumstances
💼 Business/Enterprise Licenses
Enterprise licenses with custom pricing may have different refund terms outlined in your purchase agreement. Contact your account manager for details.
🎓 Educational Licenses
Educational and student licenses are subject to the same 7-day refund policy, but require verification that the license has not been activated.
🔄 Subscription Services
Monthly/yearly subscriptions follow these rules:
- • First payment: Eligible for refund within 7 days
- • Renewals: Non-refundable (must cancel before renewal)
- • Prorated refunds: Not available for partial months
- • Cancellation: Takes effect at end of current billing period
10. Chargebacks
🚫 Please Do Not File Chargebacks
If you initiate a chargeback with your bank or payment provider:
- • Your account will be immediately suspended
- • All active licenses will be revoked
- • You will be banned from making future purchases
- • We may pursue legal action for fraudulent chargebacks
- • The chargeback fee ($25-50) will be added to any balance owed
Instead, please contact refunds@valueverse.com to resolve any payment disputes.
11. Refund Abuse Policy
ValueVerse reserves the right to deny refund requests from customers who exhibit patterns of abuse:
- Requesting refunds on more than 30% of purchases
- Repeatedly purchasing and refunding the same product
- Activating licenses before requesting refunds
- Providing false information in refund requests
- Creating multiple accounts to abuse refund policy
Accounts flagged for refund abuse may be suspended or permanently banned.
12. Exceptions and Final Decision
While we strive to be fair and consistent, ValueVerse reserves the right to:
- Make exceptions to this policy on a case-by-case basis
- Deny refunds that do not meet our eligibility criteria
- Request additional documentation to verify refund requests
- Modify this policy at any time with notice
All refund decisions made by ValueVerse are final.
13. Contact Information
For refund requests or questions about this policy:
ValueVerse Refund Department
Email: refunds@valueverse.com
Support: support@valueverse.com
Response Time: 2-3 business days
By making a purchase on ValueVerse, you acknowledge that you have read, understood, and agree to this Refund Policy.